Frequently asked questions to help you buy a voucher, a gift box or an item - MAS DE LA FOUQUE
Are gift boxes sent immediately after purchase?
Yes, your gift box is sent immediately after purchase in digital form. The recipient can then book their dates at the MAS DE LA FOUQUE establishment.
Is it possible to come to your establishment to purchase a gift box?
You can purchase our gift boxes directly on our e-commerce website. The boxes are available for spa stays, bistro experiences, or gift vouchers. All our boxes are customizable and can be offered as a gift pouch at home or sent immediately in digital format. Enjoy advantageous rates and secure payment directly with the MAS DE LA FOUQUE establishment.
Can the gift check be sent directly to the beneficiary without showing the amount?
You can send the gift check directly to the beneficiary without them seeing the amount. To do this, select the 'Hide the amount' option when placing your order at Mas de la Fouque.
How do I choose the delivery method for the box (email, mail, in-store pickup)?
You can choose the delivery method for your gift box during the checkout process. The box can be sent by email, by mail, or picked up in person, depending on your preferences. Enjoy immediate digital delivery or a gift pouch version delivered to your home with MAS DE LA FOUQUE.
Can I buy multiple gift boxes online for different people?
You can absolutely purchase multiple gift boxes online for different beneficiaries. Each box will be personalized according to your wishes and sent directly to the address of your choice, at our establishment MAS DE LA FOUQUE.
How do I create a group fund and invite people?
To create a group gift and offer a gift box from Mas de la Fouque, select the dedicated option during your online purchase. You can then invite participants via email or link sharing, and customize your gift box as you wish. The recipient can book their dates directly with the establishment Mas de la Fouque.
How can I choose the amount for a gift card?
The amount of the gift voucher is predetermined by the gift boxes offered at Mas de la Fouque. You can select the amount that fits your budget from the available options, such as the Signature Care box at 230 € or the Complicit Escape at 350 €.
How can I log in to my account?
To access your account on the Mas de la Fouque website, go to the login page and enter your email address and password. If you have lost your password, use the 'Forgot Password' option to reset it, at our establishment Mas de la Fouque.
How can I empty my cart?
To empty your cart on our website, go to the top right of the page and click on the cart icon, then on the 'Empty Cart' button. Enjoy our selection of gift boxes at Mas de la Fouque.
Can I purchase multiple gift vouchers at the same time?
You can certainly purchase multiple MAS DE LA FOUQUE gift boxes at the same time. They will all be included in your order and delivered together. Enjoy our selection of MAS DE LA FOUQUE gift boxes to delight your loved ones.
How do I remove a gift box from my cart?
To remove a box from your cart, click on the delete icon next to the concerned item. You can also empty your entire cart using the dedicated option on our MAS DE LA FOUQUE website.
How do I purchase or give a gift box?
To offer a MAS DE LA FOUQUE gift box, select your favorite box, add it to the cart, and complete your order online. You can customize the box with a message and choose between a physical version delivered to your home or a digital version sent immediately, all directly from our official MAS DE LA FOUQUE store.
Can we give a gift certificate and let the recipient choose the experience?
Yes, with our gift boxes, the recipient can choose from different experiences at our establishment MAS DE LA FOUQUE, such as spa stays, bistro moments, or signature treatments.
Can I modify or cancel my order?
The modifications or cancellations of your gift box order depend on the conditions specified at the time of purchase. At MAS DE LA FOUQUE, you receive a gift pouch version sent to your home or an immediate digital delivery, with the possibility to choose and customize your box according to your preferences.
Is the gift box customer service reachable by email?
You can write to us at the email address indicated on our website for any questions regarding your gift box. We commit to responding to you within 48 business hours. Enjoy your experience at Mas de la Fouque to the fullest.
Is the gift box customer service reachable by phone?
The customer service of Mas de la Fouque is reachable by phone from Monday to Friday, 9 AM to 6 PM.
Can I check the status of my gift box online?
You can check the status of your gift box online via your personal account on our website. Log in with the credentials provided at the time of purchase to track your order at MAS DE LA FOUQUE.
Is there an online chat available for questions about gift boxes?
An online chat is available on our website to answer your questions about our gift boxes. The opening hours are indicated on the contact page of our establishment, MAS DE LA FOUQUE.
Is there a dedicated customer service for gift boxes?
Mas de la Fouque offers a dedicated customer service to answer all your questions about your gift box. You will find detailed information about the services and bookings directly on our website.
Is there a dedicated FAQ for gift boxes?
This FAQ is designed to guide you in using your gift box at Mas de la Fouque. You will find practical information about booking, validity, and included services to fully enjoy your experience at our establishment, Mas de la Fouque.
Is spa access included in my gift box?
Access to the spa is included in certain gift boxes from Mas de la Fouque. To enjoy this relaxing experience, check the services included in your gift box, such as the signature treatment or the relaxing duo escape, at the Spa Nuxe of Mas de la Fouque.
Does the recipient of a gift box have access to the same services as other customers?
The recipient of a Mas de la Fouque gift box has access to the same services as other clients, subject to the establishment's reservation conditions. You can thus fully enjoy our Nuxe spa, our restaurant and our enchanting setting in Camargue, at Mas de la Fouque.
Is the detail of the services included in my gift box specified?
The details of the services included in your gift box are specified in the information booklet that comes with it. You will find all the necessary information to fully enjoy your experience at Mas de la Fouque.
Is parking included in my gift box?
Parking is not included in the Mas de la Fouque gift boxes. The establishment has a parking lot, but it is recommended to check the specific conditions at the time of booking at our establishment, MAS DE LA FOUQUE.
Is breakfast included in my gift box?
Breakfast is not included in the Mas de la Fouque gift boxes. To fully enjoy your stay, you can savor local cuisine with Camargue flavors in our restaurant, right in the heart of the Camargue Regional Park. Mas de la Fouque.
Is special attention given to the recipient of a gift box?
The recipient of a gift box at Mas de la Fouque receives special attention, with the possibility to book their dates and choose from our various relaxation and gastronomy offers, for a tailor-made experience in the heart of Camargue, at our establishment Mas de la Fouque.
Is a welcome drink included in my gift box?
Your gift box at Mas de la Fouque includes a welcome drink to start your relaxation experience at our establishment, Mas de la Fouque.
Should we bring towels to the Spa?
The towels are provided by the Nuxe Spa at Mas de la Fouque. Therefore, you do not need to bring any during your relaxation session at our MAS DE LA FOUQUE establishment.
Can I purchase multiple gift boxes for my company's employees and customize them?
You can certainly offer multiple gift boxes to your employees and customize them according to your wishes. Our gift boxes are available in a gift pouch version delivered to your home or as an immediate digital send, with the possibility to personalize them for each recipient. All our gift boxes are available on the official website of our establishment MAS DE LA FOUQUE.
Is it possible to purchase multiple gift boxes for my clients and send them directly in digital or paper format?
You can purchase multiple gift boxes for your clients and send them directly, either in digital format or paper format. The boxes are customizable and available for immediate delivery, with secure payment, directly to the MAS DE LA FOUQUE establishment.
Do you offer preferential rates for bulk purchases?
Discount rates are available for bulk purchases of gift boxes at Mas de la Fouque. A customized quote is provided based on the ordered volume, directly from the MAS DE LA FOUQUE establishment.
Do you offer an advantageous and personalized solution for works councils (CSE)?
We offer customized solutions for employee committees, with preferential rates and customization options for your gift boxes at Mas de la Fouque. Benefits and guarantees are included to offer a relaxing and wellness experience in the heart of Camargue, with a home delivery gift pouch version or immediate digital sending. The beneficiary can book their dates at the MAS DE LA FOUQUE establishment.
How do I correct an incorrect email address for a gift box?
To correct an incorrect email address on your gift box, provide your order number and the new details. The update will be made according to the conditions of MAS DE LA FOUQUE.
How can I leave a review for my gift box?
To share your experience, log in to your customer account and leave a review about your gift box. This option is available to all recipients who have used their gift box at MAS DE LA FOUQUE.
How can I contact the store?
For any questions regarding your gift box, you can consult the general terms and conditions of sale on our website or directly with the MAS DE LA FOUQUE establishment.
Is there a dress code for the gift box?
The dress code at Mas de la Fouque is casual yet elegant, in harmony with the establishment's bohemian and natural atmosphere. To fully enjoy your gift box, plan to wear attire suitable for relaxation and dining in our restaurant, in the heart of Camargue.
From what age can I get a treatment?
The minimum age to enjoy a treatment at Mas de la Fouque is 16 years old. This threshold allows you to fully benefit from the custom rituals offered in our Nuxe spa, such as the signature treatment or the companion escape, for complete relaxation in an enchanting setting in Camargue.
Is it absolutely necessary to make a reservation?
To enjoy your gift box, you need to book your dates at the MAS DE LA FOUQUE establishment.
How can one access the hotel from the airport?
To access the hotel MAS DE LA FOUQUE from the airport, you can choose to take a taxi or rent a car. The establishment is located in the heart of the Camargue Regional Park, near Les Saintes-Maries-de-la-Mer, offering an enchanting bohemian-inspired setting.
Is the establishment accessible to people with reduced mobility?
Mas de la Fouque, located in the heart of the Camargue Regional Park, offers facilities suitable for people with reduced mobility. To fully enjoy your stay, you can benefit from an enchanting setting and local cuisine with Camargue accents, all in an accessible environment at Mas de la Fouque.
Are pets allowed in the establishment?
Pets are accepted at Mas de la Fouque, subject to the establishment's conditions. For a hassle-free stay, it is advisable to check the terms directly with Mas de la Fouque.
Where can I find the menus?
The menus are available on the detailed sheet of each box or directly on the website of the establishment MAS DE LA FOUQUE. There you will find local cuisine with Camargue accents, in an enchanting setting with a bohemian inspiration.
What are the hours of operation?
The hours of Mas de la Fouque vary depending on the service. You can check the specific hours for the restaurant, spa, or accommodation directly on the establishment's MAS DE LA FOUQUE website.
Is there parking available near the establishment?
Mas de la Fouque offers private parking for its guests, located right next to the establishment. This way, you can fully enjoy your stay at Mas de la Fouque without worrying about your vehicle.
What are the delivery methods for gift boxes/vouchers?
The MAS DE LA FOUQUE gift boxes can be sent immediately by email or delivered to your home as a gift pouch. You can choose the delivery method that suits you at the time of purchase, for a personalized and direct experience with our establishment MAS DE LA FOUQUE.
Is postal delivery offered?
We offer to send our gift boxes to your home by post. You can also choose to send them immediately in digital format. The recipient can then book their dates at the MAS DE LA FOUQUE establishment.
In addition to gift boxes, is it possible to order or have items delivered?
We offer only gift boxes for stays, spa treatments, or meals at the Table de Marius in our establishment MAS DE LA FOUQUE.
Is the gift box available in physical format?
Yes, the Mas de la Fouque gift boxes are available in physical format. You can also choose a digital version for immediate delivery. The box can be customized to your liking, with a gift pouch sent to your home for an extra touch of warmth.
Is the box presented in a neat packaging?
Yes, our gift boxes are carefully wrapped in an elegant pouch to offer a refined presentation, directly from our establishment MAS DE LA FOUQUE.
Is the gift box available in a digital format (e-gift box)?
Yes, you can choose a digital gift box and send it immediately by email. The recipient will be able to enjoy their relaxation experience at Mas de la Fouque quickly.
Can the gift box be sent directly to the recipient?
You can have the gift box delivered directly to the recipient when placing your order on our website. The box is sent immediately in digital version, and you can choose a gift pouch for home delivery. Take advantage of this practical option to offer a moment of relaxation at Mas de la Fouque.
Do you deliver gift boxes internationally?
We offer international delivery of our gift boxes. Shipping costs and delivery times vary depending on the destination, with immediate digital delivery or a gift box version sent to your home, at our establishment MAS DE LA FOUQUE.
What are the delivery times for gift boxes by mail?
The gift boxes from Mas de la Fouque are shipped within 24 to 48 hours after the order. The delivery time then depends on your delivery address, with delivery usually made within 2 to 5 business days in metropolitan France. You can also opt for an immediate digital send for quick use of the box, at our establishment Mas de la Fouque.
Is it possible to schedule a delivery date?
You can schedule the sending date of your gift box during your order. The boxes are sent immediately in digital version, or in a gift pouch to your home, depending on your choice. The beneficiary can then book their dates at the MAS DE LA FOUQUE establishment.
Is express delivery available?
The express delivery of your gift box depends on the options available at the time of your order at Mas de la Fouque.
How can I track my order?
To track your gift box order, log in to your account on our website. There, you will find the details of your purchase and be able to track its status. The recipient of your gift box can then book their dates directly with the establishment MAS DE LA FOUQUE.
Can I receive my gift box by email or mail?
You can choose to receive your MAS DE LA FOUQUE gift box by email or by mail according to your preferences. The box is sent immediately in digital format or as a gift pouch to your home, with the option to personalize it. These options are available when purchasing your MAS DE LA FOUQUE gift box.
What is the delivery time for my gift voucher if I choose postal delivery?
The delivery time for your gift voucher by post is usually 2 to 5 business days from the date of purchase. You can also opt for immediate digital delivery. The gift box is delivered by MAS DE LA FOUQUE.
If I cancel my reservation, is my gift box still valid?
In case of cancellation of your reservation at Mas de la Fouque, your gift box remains valid. You can use it for a new reservation according to the conditions of the establishment MAS DE LA FOUQUE.
Can my gift box be extended if not used?
The extension of your gift box at Mas de la Fouque depends on the specific conditions of the establishment. You can enjoy your stay or treatment in our enchanting setting in Camargue, subject to availability and the terms indicated at the time of booking.
Can my gift box be exchanged for another service?
Exchanging your gift box for another service is possible depending on availability and the conditions of the MAS DE LA FOUQUE establishment.
Can I cancel my reservation made with a gift box?
The cancellation of a booking made with a gift box at Mas de la Fouque depends on the conditions specified at the time of purchase. These conditions should be checked directly on the gift box received.
Can I modify my reservation made with a gift box?
Modifying your reservation made with a gift box is possible according to the conditions specified at the time of purchase, at our establishment MAS DE LA FOUQUE.
Is there a cancellation period for gift box reservations?
The cancellation period for reservations made with a gift box is specified at the time of booking at Mas de la Fouque.
Is it possible to reschedule without fees with a gift box?
Rescheduling is possible depending on the availability of the MAS DE LA FOUQUE establishment.
Can I convert my gift box into a gift card?
The MAS DE LA FOUQUE gift boxes cannot be converted into gift certificates. You can use them to book a relaxation or gastronomy experience at our MAS DE LA FOUQUE establishment.
Are there special offers for events (weddings, Valentine's Day, Christmas...)?
Yes, Mas de la Fouque offers special gift boxes for events like Valentine's Day, Christmas, or weddings. You can browse our online selection to discover the available offers and choose the one that suits the occasion you wish to celebrate.
Do you offer dedicated gift sets for groups, birthdays, or special occasions (bachelorette parties, stag parties)?
We offer gift boxes suitable for various occasions, including birthdays, gatherings with friends, or romantic getaways, for moments of relaxation in the heart of Camargue. You will find offers specially designed to share moments of well-being and indulgence at our establishment MAS DE LA FOUQUE.
Are the gift boxes offered official and guaranteed without intermediaries or commission?
The gift boxes we offer are official and guaranteed without intermediaries. This way, you get the best rate directly from the MAS DE LA FOUQUE establishment.
Are the services included in the gift boxes identical to those consumed on site?
The services offered in the Mas de la Fouque gift boxes are identical to those you can book directly with the establishment. This way, you can fully enjoy the unique experience offered by this enchanting place in Camargue, the Mas de la Fouque.
Could I exchange a service for another at the time of booking (e.g., a massage instead of a facial treatment)?
Service exchanges are possible depending on availability at the time of booking. Mas de la Fouque offers a variety of gift boxes, such as the Evasion Complice or the Relaxing Escapade duo, for a relaxing experience in Camargue.
Is it possible to pay for a gift box by bank transfer?
Payment by bank transfer is possible for the purchase of a gift box at Mas de la Fouque. You benefit from immediate digital delivery and secure payment directly to the establishment.
Is online payment secure?
The online payment for your gift box is secure to protect your banking data. You pay directly to the establishment, at the best rate, with immediate digital delivery or a gift pouch version at home. Enjoy this unique experience at Mas de la Fouque.
Is payment via group or shared payment possible?
Payment via group or shared funds is not available at the moment. You can pay for your gift box by credit card, bank transfer, or PayPal when ordering at Mas de la Fouque.
Are your gift boxes exclusive creations, specifically designed by your establishment?
The gift boxes from Mas de la Fouque are specially designed to offer a unique experience of relaxation and gastronomy at our establishment in Camargue. Each box allows you to enjoy a half-day of relaxation at the Nuxe spa or a lunch at the Table de Marius, in an enchanting bohemian-inspired setting. These exclusive creations are available only at Mas de la Fouque.
Is it possible to pay in installments?
The possibility of paying in installments depends on the order conditions of your gift box at Mas de la Fouque.
Is the payment deducted immediately upon ordering?
Your gift box payment is debited immediately upon ordering. You benefit from an immediate digital delivery or a gift box version delivered to your home, with the guarantee of paying the best rate directly to the establishment MAS DE LA FOUQUE.
Can businesses pay via a specific payment method (administrative mandate, transfer...)?
Companies can pay by bank transfer or administrative mandate for the purchase of gift boxes at Mas de la Fouque.
Are payments processed by a certified provider compliant with security standards (PCI DSS)?
Payments made on our site are secured by a certified provider compliant with PCI DSS standards, ensuring the protection of your data at MAS DE LA FOUQUE.
When purchasing a gift box, do I keep the history of my orders?
You can view your order history in your customer account on our website. All necessary information is available when purchasing your gift box at Mas de la Fouque.
Do you offer payment via PayPal, Apple Pay, or Google Pay?
We accept payment by credit card, PayPal, Apple Pay, and Google Pay for your gift boxes at Mas de la Fouque.
Can I receive an invoice after my purchase?
After purchasing a gift box, an invoice will be automatically sent to you by email. You can also find it in your customer account on the MAS DE LA FOUQUE website.
Can I pay for my gift box with a credit card (Visa, Mastercard, Amex)?
You can pay for your gift box by Visa, Mastercard, or American Express credit card. The payment is secure and goes directly to the MAS DE LA FOUQUE establishment.
Can a promotional code be used?
You can use a promotional code for your gift box purchase. Check its validity and usage in the terms and conditions of our establishment MAS DE LA FOUQUE.
What payment methods are accepted for purchasing a gift box?
For purchasing a gift box at Mas de la Fouque, you can pay by credit card, PayPal, or bank transfer. The payment is secure and you benefit from the best rate directly from the establishment MAS DE LA FOUQUE.
Do you accept vacation checks?
We accept vacation checks for the purchase of our gift boxes at Mas de la Fouque. Payment methods are specified during the order process.
Is it possible to add a personalized message to the gift box?
You can add a personalized message to your gift box during your online order. This message will be included with the gift box for a personal touch, at MAS DE LA FOUQUE.
Can we add options to your gift box offers?
The gift boxes from Mas de la Fouque can be customized to your liking, with various options depending on the stays offered. You can choose and adapt your gift box directly during your purchase, for a unique and custom gift, at our establishment Mas de la Fouque.
Do you offer premium packaging for gift boxes sent by mail?
You can choose a premium packaging for your gift boxes sent by mail. Select and customize your gift box with all your desires during your online order, directly from our official MAS DE LA FOUQUE store.
Can a gift box be customized for a special occasion (birthday, wedding...)?
You can customize your gift box with a message to mark the special occasion. Choose and personalize your box with all your desires to offer a unique experience at Mas de la Fouque.
How do I request a refund for a gift box purchased online?
To request a refund for a gift box purchased online, have your order number and purchase conditions ready. Refunds are possible according to the conditions specified at the time of purchase at our establishment, MAS DE LA FOUQUE.
If a paper gift box is lost, can you issue a new one?
In case of loss of your paper gift box, we can send you a duplicate subject to availability. The beneficiary can then book their dates at our establishment MAS DE LA FOUQUE.
Can partially used gift boxes be refunded?
Partially used Mas de la Fouque gift boxes cannot be refunded. The beneficiary can book their dates at the establishment and fully enjoy their experience.
Is it possible to exchange a gift box for another of equivalent or higher value?
It is possible to exchange a MAS DE LA FOUQUE gift box for another of equal or greater value, according to the purchase conditions.
Does the right of withdrawal apply to the purchase of a gift box?
The right of withdrawal does not apply to the Mas de la Fouque gift boxes, as they involve service provisions. These boxes are non-exchangeable and non-refundable, thus ensuring a unique experience in the heart of Camargue.
Can I cancel a gift box that has already been sent by email or mail?
The cancellation of a gift box already sent is possible according to the conditions specified at the time of purchase, at our establishment MAS DE LA FOUQUE.
What should I do if the received box is damaged or contains an error?
If your Mas de la Fouque gift box is damaged or contains an error, swift handling is ensured according to the establishment's conditions. A photo of the damaged box can facilitate the processing of your request.
Can I get a refund for a gift box if I change my mind after purchase?
The refund conditions for a Mas de la Fouque gift box depend on the general terms of sale applicable at the time of purchase. This information is available on the description page of the chosen gift box.
What happens if the recipient couldn't use the gift box before its expiration date?
If the beneficiary cannot use their gift box before the expiration date, it will no longer be usable. To avoid any disappointment, please check the validity conditions at the time of purchase at our establishment MAS DE LA FOUQUE.
Is a voucher issued if the gift box is not used?
If the gift box is not used, the beneficiary can request a credit valid at our establishment MAS DE LA FOUQUE.
How can I redeem the cashback?
To use your gift box at Mas de la Fouque, you can book your dates directly with the establishment. The recipient of the gift box can enjoy their relaxation and gastronomy experience according to the terms indicated in the box, at our establishment Mas de la Fouque.
What is the processing time for a refund after I make a request?
The refund deadlines for a Mas de la Fouque gift box depend on the purchase conditions. The refund is made within 14 days after the request is validated, within the validity limit of the box.
I purchased a gift box/voucher, but I would like to cancel the purchase. Is this possible?
The gift boxes from Mas de la Fouque are neither exchangeable nor refundable. The beneficiary can book their dates at the establishment to enjoy their gift box. These conditions apply to all gift boxes from our establishment Mas de la Fouque.
Are there any dates excluded for gift boxes?
Yes, certain dates may be excluded for the MAS DE LA FOUQUE gift boxes. To fully enjoy your experience, check the available dates when making your reservation.
Is booking with a gift box subject to availability?
Booking with a gift box at Mas de la Fouque is subject to the establishment's availability. To fully enjoy your experience, it is advisable to book your dates as early as possible. The beneficiary can choose and customize their gift box according to their preferences, directly at the MAS DE LA FOUQUE establishment.
I've lost my password to log into my account, what can I do?
To reset your password and access your account, click on the 'Forgot Password' link on the login page. You will receive an email to create a new password to fully enjoy your MAS DE LA FOUQUE gift box.
Do I need the gift box number to make a reservation with a gift box?
To book your stay or treatment at Mas de la Fouque with a gift box, you will need the number of your gift box. This number is essential to validate your reservation at our establishment Mas de la Fouque.
Can I use my gift box on the weekend?
The use of your gift box on the weekend depends on the availability at Mas de la Fouque. This enchanting place in the heart of Camargue welcomes you in a bohemian setting for a unique relaxation and gastronomy experience.
Can I use my gift box on holidays?
The use of your gift box at Mas de la Fouque may vary depending on the establishment's availability. To fully enjoy your relaxation and gastronomy experience, it is advisable to check the opening and reservation dates directly with the establishment MAS DE LA FOUQUE.
Can I freely choose my dates with a gift box?
The reservation dates with a gift box depend on the availability of the MAS DE LA FOUQUE establishment. The beneficiary can choose their dates based on the available slots at the time of booking.
Can I book online with my gift voucher?
To book with your gift box at Mas de la Fouque, you can choose your dates directly with the establishment. The gift box recipient can enjoy their service based on availability and the conditions mentioned at the time of purchase, at our establishment Mas de la Fouque.
Can I make a reservation by phone with my gift box?
Telephone reservations are possible with your gift box at Mas de la Fouque. The reservation details are specified in the conditions of your gift box.
Can I make a reservation by email with my gift box?
To book with your gift box, you can choose your stay dates directly with the MAS DE LA FOUQUE establishment.
Is it possible to modify my gift box to a gift box of equal or lesser value?
You can exchange your gift box for a box of equal or lesser value, according to the conditions of the MAS DE LA FOUQUE establishment.
Does my gift box cover the entire service?
Your MAS DE LA FOUQUE gift box covers the service mentioned on your exchange voucher. Any additional options or services not included are at your own expense. The beneficiary can book their dates directly with the establishment.
Is my gift box personalized?
Your gift box is personalized and bears the name of the beneficiary indicated at the time of purchase. It can be used to book your stay or treatment dates at our establishment, MAS DE LA FOUQUE.
Can my gift box be used all at once?
Your gift box for Mas de la Fouque can be used in one go. You can book your dates directly with the establishment and fully enjoy your relaxing and gastronomic experience. Mas de la Fouque welcomes you in an enchanting setting right in the heart of Camargue.
Is my gift box valid in multiple establishments of a group?
Your gift box is valid for a relaxation or gastronomy experience at our establishment MAS DE LA FOUQUE, located in the heart of the Camargue.
Is my gift box valid in only one establishment?
Your gift box is valid for a relaxation or gastronomy experience at our establishment MAS DE LA FOUQUE, located in Saintes-Maries-de-la-Mer in Camargue.
Is an upgrade possible with an additional fee using my gift box?
Upgrading your room is possible depending on availability and the conditions of the MAS DE LA FOUQUE establishment.
Can someone else use my gift box?
The Mas de la Fouque gift box is personalized and can only be used by the designated beneficiary. The beneficiary can book their dates at the establishment and fully enjoy their relaxation and gastronomy experience in Camargue, within our MAS DE LA FOUQUE establishment.
Can an additional payment be requested on-site when using the gift box?
An additional payment may be required when using your gift box, depending on the services chosen. The terms are specified upon booking at our establishment, MAS DE LA FOUQUE.
Is an ID required upon arrival when using a gift box?
Upon your arrival at Mas de la Fouque, you may be asked to present an ID. This is a common procedure for hotel establishments to ensure the safety and tranquility of all guests. Enjoy your stay to the fullest in our enchanting setting in Camargue, at Mas de la Fouque.
Do you accept pets?
The presence of pets depends on the establishment's conditions. Mas de la Fouque, located in the heart of the Camargue, welcomes you in an enchanting, bohemian-inspired setting, where you can savor local cuisine with Camargue flavors.
How do I proceed with reserving my gift voucher?
To reserve your gift voucher at Mas de la Fouque, log in to your account on our website and follow the instructions. You will be able to choose your stay dates and fully enjoy your experience at our establishment, Mas de la Fouque.
Do I need to create a customer account to purchase a gift box?
It is not necessary to create a customer account to purchase a gift box at Mas de la Fouque. You can place your order as a guest, directly on our official website.
Is my gift card divisible? Can I use it multiple times?
Your gift voucher can be used in several installments, depending on availability and reservation conditions at the time of use. Enjoy your relaxing moment at our establishment MAS DE LA FOUQUE.
What are the check-in and check-out times?
The check-in and check-out times at Mas de la Fouque are typically set from 3 PM for check-in and until 11 AM for check-out. These times may vary depending on the type of stay chosen, so it is recommended to verify them at the time of booking at our establishment MAS DE LA FOUQUE.
What services are included in a gift certificate?
The services included in a MAS DE LA FOUQUE gift voucher depend on the chosen package. For example, you can opt for a signature treatment, a relaxing getaway for two, or a day of relaxation at the Nuxe spa. The details of the services are available on the MAS DE LA FOUQUE establishment's website.
What is the difference between a gift box and a free amount voucher?
A gift box from Mas de la Fouque allows you to choose from predefined experiences such as stays, meals, or spa treatments, while an open amount voucher gives you the freedom to pay for a service of your choice up to the selected amount. Enjoy these moments of relaxation and discovery in the heart of Camargue, at our establishment Mas de la Fouque.
Are the terms of use clearly stated?
The terms of use for our gift boxes are clearly stated on our website. You can consult them before your purchase to know the reservation and cancellation terms. All information is available to help you make an informed choice at our establishment, MAS DE LA FOUQUE.
How do I use a gift box during booking?
To use your gift box at Mas de la Fouque, book directly with the establishment by mentioning your unique code. The recipient can choose their stay dates and fully enjoy the experience offered at our Mas de la Fouque establishment.
Can the gift box be transferred to a third party?
The MAS DE LA FOUQUE gift box can be given to a third party. Simply enter the recipient's name during the order process or change the assignment directly on your account after purchase.
Can the validity of a gift box be extended or renewed?
The extension or renewal of a gift box's validity is possible according to the conditions specified at the time of purchase, at our establishment MAS DE LA FOUQUE.
What should I do if I lose or do not receive the gift box?
In case of loss or non-receipt of your gift box for Mas de la Fouque, a duplicate or a digital box will be sent to you according to the conditions of the establishment MAS DE LA FOUQUE.
What is the validity period of a gift box?
The validity period of a MAS DE LA FOUQUE gift box is 1 year from the date of purchase. This duration allows the recipient to fully enjoy their relaxation and gastronomy experience in Camargue.
Are children allowed?
Mas de la Fouque, located in the heart of the Camargue, welcomes children in an enchanting bohemian-inspired setting. This establishment offers family-friendly stays with a variety of services for all ages. Enjoy a moment of relaxation and discovery with your family at our hotel-restaurant Mas de la Fouque.
What happens if the recipient does not use the entire value of the gift card or exceeds it?
If the recipient of your gift box does not spend the entire value, the remaining balance cannot be used. In case of exceeding the value, an additional payment will be required according to the conditions of the establishment MAS DE LA FOUQUE.
Is the spa access private?
Access to the spa at Mas de la Fouque depends on the conditions of the chosen gift box. You can enjoy infinite relaxation in the heart of nature at the Spa Nuxe, according to the offer selected in our establishment, MAS DE LA FOUQUE.
What types of gift boxes do you offer?
At MAS DE LA FOUQUE, we offer gift boxes for wellness experiences at our Nuxe Spa, gourmet getaways at the Table de Marius, or relaxing stays in the heart of the Camargue. Our boxes include signature treatments, cocooning moments, or half-day relaxation for two. Discover our offers to give an authentic escape at our establishment MAS DE LA FOUQUE.